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Refund and cancellation
How cancellations, failed payments and refunds are handled.
Failed or duplicate payments
If money is debited but the payment fails, it is normally reversed by your bank within 5 to 7 working days. If you are charged twice for the same order, write to admin@smartspeed.in with both payment IDs and the extra amount is refunded within 7 working days of confirmation.
Before activation
If you cancel a paid plan before it is activated, the full amount is refunded, less any installation work already done.
After activation
Once a plan is activated, the plan amount is not refunded for the unused period, except where we are unable to provide the service at your address.
How refunds are paid
Refunds go back to the original payment method. Cash payments are refunded by bank transfer or UPI.
Last updated: October 2026