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Terms and conditions
The terms on which Smart Speed Enterprises provides broadband connections and accepts payments.
Who we are
Smart Speed Enterprises (Udyam UDYAM-BR-07-0084325) is the local partner of Xpress Fiber Private Limited in Sabour, Bhagalpur. Internet service is provided on the Xpress Fiber network under ISP Licence DS-11/195/2022-DS-III.
New connections
A connection is activated after we receive a completed application with a photograph, identity proof and address proof, and after a feasibility check. We may decline a connection where the service is not technically feasible.
Plans and billing
Plans are prepaid and billed for the period you choose. Prices are before GST. 18% GST is added at checkout. Each plan includes the monthly data stated on the plan. Prices follow the Xpress Fiber tariff and can change; a change applies from your next renewal.
Fair and lawful use
The connection must not be used for unlawful activity, resold or shared outside your premises. Subscriber and usage records are kept as required by the licence and may be shared with authorities when the law requires it.
Equipment
Any router or equipment given on loan remains our property or our partner's property and must be returned when the connection is closed.
Service
We aim to keep the service running at all times but cannot guarantee uninterrupted service. Outages caused by power cuts, weather or third-party damage may take longer to fix.
Contact
Questions about these terms: admin@smartspeed.in or +91 87096 39866.
Last updated: October 2026